Strengthen your culture with acts of kindness
Over the past few years the annual calendar has been populated with many ‘National’ days of celebrations - but one that has a resounding effect to everyone, everywhere is...
Ricoh Change Makers: Nicole Cottrell, Glen Jace
imagine.change. is more than just Ricoh’s tagline. It’s the ethos that our employees embody so that they can focus their imaginative thinking to drive change. Over the ne...
Creating an effective CX strategy
Then and now
For as long as there’s been commerce, customer service has been a key priority for sellers, businesses and organisations.
Providing a quality customer expe...
Etiquette tips for successful change management
"The only thing that is constant is change." – Heraclitus
Anything living is always changing until the day it dies — even in organizations. So why is there such a high r...
How CFOs can reduce information security risk
Data security isn’t just something that your IT team needs to address.
Since a breach can impact every area of an organisation, keeping sensitive data secure is also a t...
Ensure your curriculum is up to date
School curriculum decisions are often made at a very high level, and it may take time for these changes to roll down to every school. In many cases, this isn't a worry, a...
Seamless transitions make for happy students
When students make the jump from elementary school to middle school, or middle to high school, a paper trail a mile long can follow them – creating headaches for school a...
Case Study: The benefits of customised forms
The Town of Okotoks, Alberta is the largest town in Alberta and one of the largest growing communities in Canada. As such, it faces some of the problems which are commo...