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Tag: Customer Experience

Creating an effective CX strategy

Then and now For as long as there’s been commerce, customer service has been a key priority for sellers, businesses and organisations. Providing a quality customer experienc... Read more

The digital transformation of Monkhouse Law

Andrew Monkhouse, Managing Partner and Founder of Monkhouse Law, recently shared the story of how his law office became recognized as one of the fastest growing firms in Canad... Read more

Do not let return mail compromise relationships

Every year, about 140 billion pieces of mail are deemed undeliverable as addressed by Canada Post, which then forwards, destroys, or returns the mail pieces to the sender. For... Read more

Transforming your workflows creates an edge

Finance leaders are taking more strategic roles in their organizations and identifying areas where they can gain efficiencies.  By automating labour-intensive Finance processe... Read more

Consolidation: Better processes using technology

For many, consolidation isn't seen as a positive thing. But it doesn't have to be that way. Business consolidation are two words that can strike fear in the heart of any worke... Read more

How IT evolution impacted our work lives

Do you remember what the office was like before email? Before sharing memes in office group chats and furtively online shopping during conference calls was the norm? The reali... Read more

Delivering customer service? Consider this.

National Customer Service Week celebrates the importance of customer service and the people who serve and support customers daily. It was established by the International Cust... Read more

Ricoh’s journey to achieve diversity and inclusion

National Diversity Day celebrates who we are as individuals regardless of race, religion, gender, sexual orientation, age, nationality or disability. It is a day to reflect an... Read more

Today is cultural diversity day

May 21st marks the World Day for Cultural Diversity. The United Nations created this day to encourage dialogue about culture to “promote understanding between cultures an...