Delivering a positive customer experience for competitive differentiation
Keeping the customer satisfied through every phase of their journey with a product or brand—also known as maintaining a good customer experience—has been receiving an inc...
A guide to the future of work
The future of work has changed.
In the fall of 2019, thinking and planning for the future of work was a strategic exercise. Today, defining and executing practices for t...
Ensure that your students receive feedback
Feedback is an essential part of education. Without feedback, students may find themselves confused and disengaged. Providing instructors the ability to impart their know...
Enhancing the digital customer experience
You get the monthly bill via email from your cell phone and internet provider. Upon review, you see that once again, your provider has overcharged you. Annoyed, you try c...
Five silver bullets for your campaign management
Commercial printers are always looking for a silver bullet to combat the threats facing their industry, but the word on the street is there’s no such thing. I’ll contrad...
Are your remote employees really working?
Lots of employees are still working from home – and may continue to do so for the foreseeable future. For some companies, remote work is just a way of life. For others, ...
How to avoid scams during tax season
It’s everyone’s least favourite time of year. No, not going to the dentist, or that annual physical. We’re talking about the dreaded tax season.
The weeks leading up to ...
Workplace collaboration improves the bottom line
A forward-thinking workplace needs to connect employees both to information and to one another, and they need to have that access “anywhere, anytime, and on any device". ...
