Fixing common change management problems
Change is inevitable. But it’s not always going to be easy.
Change is a healthy and a vital part of any organization. No matter how successful you may be, there’s always...
MIS: the core of a successful team
Winning is fun.
We’re taught at a young age that as long as you do your best, that’s all that counts. That may be true, but let’s keep it real – we still want the win. ...
Implantable devices: Workplace of the future
Next year the World Wide Web will be celebrating the Big 3-0, yes, the internet will be 30 years old. It’s almost impossible to imagine our working lives without the int...
Bad workflows: The hidden time wasters
Workflow optimisation. Document-driven workflows. Workflow automation. Personal workflow management. They're popular buzzwords, and the tricky thing about buzzwords is th...
Matching: Getting the accuracy without the effort
Three-way matching goes a long way to ensure accuracy and prevent overcharging in invoice processing — but doing it manually can be a cost- and time-intensive process.
A...
Digital transformation: Helping your SMB grow
With the relentless hype of both tech and business media focused on digital transformation, the tendency is to focus on the large, enterprise-level players, with big budg...
Creating an effective CX strategy
Then and now
For as long as there’s been commerce, customer service has been a key priority for sellers, businesses and organisations.
Providing a quality customer expe...
A guide to the future of work
The future of work has changed.
In the fall of 2019, thinking and planning for the future of work was a strategic exercise. Today, defining and executing practices for t...
